Frequently Asked Questions
1. What is Luxebiome?
Luxebiome is a premium skincare brand focused on blending advanced skincare technology with nature-inspired ingredients. We offer curated solutions that promote healthy, radiant, and balanced skin for all genders and skin types.
2. Are your products suitable for sensitive skin?
Yes. Our formulations are carefully developed with gentle, skin-loving ingredients that are safe for sensitive skin. However, we recommend patch testing any new product before full application.
3. Are your products cruelty-free?
Absolutely. Luxebiome is 100% cruelty-free. We do not test on animals, and our suppliers must comply with the same ethical standards.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your order’s progress directly from the link provided in your shipping confirmation.
5. What is your return policy?
We accept returns of unopened and unused products within 14 days of delivery. For full details, please refer to our Return Policy.
6. How long does shipping take?
Standard shipping typically takes 5–8 business days, depending on your location. Express and international shipping options may be available at checkout.
7. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 1 hour of placing them. Please email us at support@luxebiome.com as soon as possible for assistance.
8. Do you offer international shipping?
Yes! We ship to select countries worldwide. Shipping times and costs vary by region and are calculated at checkout.
9. Are your products vegan?
Many of our products are vegan. Each product page clearly lists whether the item is vegan-friendly. If unsure, feel free to reach out for confirmation.
10. How should I store my skincare products?
Store products in a cool, dry place away from direct sunlight. For items like serums and creams, keep the caps tightly closed to maintain efficacy.
11. How can I contact customer support?
You can reach us at support@luxebiome.com or through our Contact Us page. Our team typically responds within 24–48 hours on business days.